Shipping policy

Thank you for shopping at Scent in a Bottle. This Shipping Policy outlines the terms and conditions regarding the shipment of products ordered from our website. By placing an order with us, you agree to the terms and conditions set forth in this policy.

  1. Order Processing Time

1.1 Order Confirmation: Once you place an order on our website, you will receive an order confirmation email. This email confirms that we have received your order and provides you with the details of your purchase. Please review the order confirmation carefully and contact us immediately if you notice any errors.

1.2 Order Processing: We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days, excluding weekends and holidays. However, please note that processing times may vary during peak seasons or promotional periods.

  1. Shipping Methods and Rates

2.1 Shipping Carriers: We partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The shipping carriers we utilize may include but are not limited to TCS, Leopards and DHL.

2.2 Shipping Rates: Shipping rates are calculated based on various factors, including the destination, weight, and dimensions of the package, as well as the selected shipping method. The applicable shipping rates will be displayed during the checkout process before you finalize your order.

2.3 Shipping Locations: We currently offer shipping all over Pakistan. Please note that there may be certain restrictions on shipping to certain remote or international destinations. If you have any concerns about shipping to your location, please contact us prior to placing your order.

  1. Order Tracking

3.1 Tracking Information: Once your order has been shipped, we will provide you with a tracking number and instructions to track your package. You can typically track your order by visiting the website of the respective shipping carrier or using the tracking link provided in your shipping confirmation email.

3.2 Delivery Updates: It is important to note that tracking information may not be immediately available or may experience delays in updating. Please allow sufficient time for the carrier to update their tracking information and for your package to be delivered. If you have any concerns about the status of your shipment, please contact the shipping carrier directly or reach out to our customer support team.

  1. Customs, Duties, and Taxes

4.1 International Orders: For international orders, customs duties, taxes, and fees may apply. These additional charges are the responsibility of the customer and are not included in the product or shipping prices. It is your responsibility to comply with any applicable customs regulations and pay any necessary fees for the importation of the products.

4.2 Customs Delays: Please note that customs procedures and regulations vary by country and may cause delays in the delivery of your order. We are not responsible for any customs-related issues, including delays, fees, or the confiscation of products.

  1. Shipping Issues and Returns

5.1 Shipping Errors: In the event of shipping errors, such as lost or damaged packages, please notify us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or appropriate compensation.

5.2 Returns and Refunds: For information regarding returns and refunds, please refer to our Return Policy.

  1. Contact Us

If you have any questions or need further assistance regarding our Shipping Policy, please contact us at starfragrancespk@gmail.com. We are here to help.

By placing an order with Scent in a Bottle, you acknowledge that you have read, understood, and agreed to our Shipping Policy.